cASE STUDY

VIP travel booking service for a group of 3000

To book travel for three thousand attendees at a global incentive and make each one of them feel like a VIP whilst staying within budget

Concierge travel solution for 3000 attendees at a Global Retail incentive

Objectives

challenges

This global retailer offers an incentive trip for their top performers each year, and most attendees only find out if they qualify a week prior to the event. This results in many registrations and flight bookings in a short space of time.

Solutions

Using a combination of process automations, strategic procurement, and expert travel concierge services, we were able to book all three thousand attendees, make them feel special and get them safely to their destination. All whist staying on budget.

RYAN SCHMIDT
Attendee

"I always feel like a VIP when I get to attend this event. Everything is so personalized and every detail is taken care of. Even when my flight was canceled I recieved a call from the travel team saying I had already been booked on the next available flight and my transfer will be waiting upon my arrival."

Thankyou!

Our strategies for success

Strategic Procurement

We conducted a detailed flight analysis to predict exactly how many charter and group seats made sense for this group and how many should be booked as best fare at the time of booking.

Process Automations

By automating as many processes as possible, we freed up our travel experts to provide concierge-style service to attendees and make them feel like VIPs.