cASE STUDY

Event travel management for a group of 2,000

The design of a strategic travel plan for 2000 attendees attending the one event. Mapping out those that will be placed on a group flight, booked using an OBT and those directed straight to an agent for high touch bookings.

Multiple travel booking methods, limited flight schedules and
VIP service

Objectives

challenges

Limited air lift from certain ports required careful consideration of how travel plans could be secured. Combined with security requirements of no more than 30 people on one given aircraft. Combining these factors into one registration site for a customized booking process.

Solutions

A customized registration site design specifically for every outcome of travel, providing as much automation as possible. Streamlining the registration process allowed the travel team & concierges to focus on the attendees and provide elevated white glove service.

MELANIE WATERMAN BUCKMAN
Controller, Providence Cpital/DSPM

"The feedback about the entire booking experience couldn’t have been better! Each and every attendee felt like the process was designed just for them - from registering, to receiving flight itineraries and even updates to travel. You would never have known there were 2000 travelers"

Thankyou!

Our benefits

Customization

A customized registration experience for each and every attendee. With the use of logic attendees only received information that was relevant to their specific needs.

Efficiencies

The travel team could book 4 times the number of flights in each day, allowing for increased turnaround times.

Savings

Overall budget savings due to the carefully planned out travel schedules using group flights and lowest logical fare bookings. The quicker turnaround times allowed for lower rates.